At MST Apparels, customer satisfaction is our top priority. However, due to the nature of our business and commitment to maintaining the highest quality standards, we follow a strict no return and no exchange policy. Please read our policy carefully before making your purchase.
1. No Return or Exchange
We do not accept returns or exchanges once an order has been dispatched. All sales are considered final. We encourage you to review product details, sizes, and descriptions thoroughly before placing your order to ensure you select the right product.
2. Exceptions
In the unlikely event that you receive:
- A defective or damaged product.
- A wrong item that differs from what you ordered.
You may contact our customer service team within 48 hours of receiving your order. Please provide relevant details, including your order number, and photos of the product. We will evaluate the situation and, if applicable, offer a solution such as a replacement or refund.
3. Refunds
Refunds are only applicable in cases where:
- A product is received damaged or faulty, and no replacement is available.
- An incorrect product was shipped, and the correct item is out of stock.
Once your refund is approved, it will be processed and credited to the original payment method within 7-10 business days.
5. Shipping Issues
We ship all orders within 24 hours and partner with trusted delivery services to ensure timely delivery. If you experience delays or issues with your shipment, please reach out to us so we can assist you.
6. How to Reach Us
If you have any issues regarding defective products or other concerns, please contact our customer support team at mstmyshopping@gmail.com. We will respond promptly and work to resolve your issue as quickly as possible.
MST Apparels: Your satisfaction is important to us, and while we do not offer returns or exchanges, we are here to address any concerns about your order.